Dear Zone4 Family,
From all the members of the Zone4 Team, we wanted to connect in these challenging times. We continue to be guided by the advice of our public health officials and, like each of you, we are making decisions each day with the health of our employees and our community in mind.
We understand that this is a difficult time for event organizers in Canada and most places in the World. Things are changing quickly so it is important to stay well informed. Each province is issuing its own rules in terms of social gatherings, here are the ones for Alberta. Now is a good time to check your own province/state websites for updates. We need to work together to flatten the curve, so we can all get back to enjoying the sports that bring us together. From all accounts this Covid-19 crisis is not a sprint, it’s a marathon, so we need to pace ourselves accordingly.
Short term solutions
If your event was going to happen soon, there is a good chance that you had to cancel or postpone.
Refunds: Depending on your merchant account, you may or not be able to refund your participants directly on their credit cards. If you are not sure on how to refund, send us an email at email@example.com or call us at 1-888-444-0199.
Give people credits for next year: You can cancel the event and give a free entry to everyone who has already registered for next year’s edition.
Long term solutions
Put your registration on hold: If your event is happening in a long enough future. You can put your registration on hold so you don’t accept any new registrants. You can do this under the “publish” section of your registration by changing the close date to today. You can then change the dates again in the future to reopen the registration.
Be creative: The government doesn’t allow gatherings of more than 50 people at the moment. Be creative and find ways to have people complete the event individually so that they don’t get in contact with people.
Go virtual: If you are able to get your participants to complete the challenge on their own, you can have them complete the event virtually.
Zone4 is here for you
Zone4 will always be passionate about helping organizations to be more efficient with both registration and race timing. In these challenging times, Zone4 is thinking outside the box and coming up with ways to still offer people a safe way to practice the sports they love. We are taking this time to rest and recharge after a very busy winter, work on development, and create online training tools that can be used by clubs and aspiring Zone4 timers in the future.
If you have any questions or concerns about your event, or if you just want to brainstorm some ideas or solutions, we would love to hear from you. You can email us at firstname.lastname@example.org or call the office at 1-888-444-0199.
Stay positive out there!